FAQs

Yes, we offer 24/7 emergency call-outs for critical issues like gas leaks, boiler breakdowns with no heating, and burst pipes.

We aim to be with you within a few hours for emergency calls, often sooner. Your safety is our top priority.

Absolutely. All our heating engineers are fully qualified, Gas Safe registered, and highly experienced. You can ask to see their Gas Safe ID card.

It is recommended to have your boiler serviced annually by a Gas Safe registered engineer. This keeps it safe, efficient, and maintains its warranty.

Our comprehensive service includes visual inspections, checking for leaks, testing safety devices, analysing flue gases, and cleaning key components like the burner and heat exchanger.

This is often called “kettling” and is usually caused by a build-up of limescale or sludge on the heat exchanger. It requires a powerflush or component cleaning.

You can try repressurising it using the filling loop (consult your manual). If the pressure drops repeatedly, you likely have a leak and should call us.

This could indicate a faulty thermocouple, a draught, or a more serious issue. As it involves gas, it must be investigated by a Gas Safe engineer.

Turn off your stopcock immediately to stop the water flow. Then, turn on all your cold taps to drain the system quickly. Call us for an emergency repair.

Yes. A healthy boiler flame is blue. A yellow or orange flame indicates incomplete combustion and a potential carbon monoxide risk. Turn off the boiler and call us immediately.

Leaks can come from various places like a damaged seal, a cracked heat exchanger, or a faulty pressure valve. It needs professional diagnosis to prevent further damage.

This depends on the cost of repair, the boiler's age, and its efficiency. We offer honest advice. If your boiler is over 10 years old and frequently breaking down, a new energy-efficient model is often more cost-effective.

New boilers are over 90% efficient, meaning lower energy bills, reduced carbon footprint, quieter operation, and improved reliability.

It is highly recommended. Installing a new boiler on a dirty system can invalidate the warranty and cause problems from day one. We include this in our quote.

A combi boiler provides hot water on demand without a storage tank, making it ideal for smaller homes with 1-2 bathrooms. We can advise if it suits your needs.

Yes, we can relocate your boiler, but it is a more involved job that will affect the price and installation time.

This usually means there is air trapped in the system and it needs bleeding.

It is usually under the kitchen sink, in a downstairs bathroom, or in a utility room. It’s important to find it before an emergency happens.

Yes, we use high-pressure jetting and drain rods to clear blockages in sinks, showers, and external drains.

This could be due to a faulty pressure relief valve or a problem with the filling loop. High pressure can strain your system and should be checked.

It is the pipe that removes acidic wastewater from a modern condensing boiler. If it freezes, it will block and cause the boiler to shut down. It can usually be thawed safely with warm water.